Question: What Is The Most Difficult Customer Service Situation?

Is the customer always right?

A phrase that dates back to 1909, “The customer is always right” was originally coined by a London department store founder who wanted to assure customers that they would get good service at his store.

It’s been used a lot since then, having endured exactly 110 years..

What is a difficult customer?

Often, the difficult customer is someone who has simply taken an annoying habit to an extreme. For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.

What do you say to a rude customer?

Phrases for dealing with “The Abusive Customer”:“I truly understand your concern, Sir/Madam, but unfortunately we cannot tolerate the kind of language you are using right now…”“I’m going to do my very best to help you, Mrs Brown…”“You seem very upset, Mrs Brown. … “I’m sorry you’re so upset, Sir/Madam.More items…•

How do you tell a customer you Cannot help them?

Saying no in customer serviceUse positive communication. Each time you say no to a client you’re sending a message: you don’t want to help. … Find the closest solution. When you can’t provide what your customers want, find the closest alternative. … Provide a dedicated explanation. … Don’t let customers push you around.

What is a good customer service?

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

How do you handle unhappy customers and refunds?

What Should You Do if a Customer Wants a Refund?It helps to have your refund policy clearly laid out in your contract or terms of services. … First and foremost, try to solve the problem calmly without losing anything. … Next, offer additional services thrown in as freebies. … Consider giving the dissatisfied customer a coupon or a certificate for a future discount.More items…•

What is the difficult situation for customer service?

When a customer is extremely angry, it can be the most difficult customer to work with because emotions are so high. At times, a customer is just so upset, there is no way to immediately respond. Tips: The key here is to listen.

How do you handle angry customers?

How to Deal with Angry CustomersRemain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you’ll take to solve the problem.Set a time to follow-up with them, if needed.Be sincere.Highlight the case’s priority.

How do you communicate with a difficult situation?

Here are 5 tips to help you deliver bad news:Speak in a calm, clear voice.Give background information and explain why this happened.Show empathy.Offer solutions to make the situation better.Focus on the positive and talk about what possible good could come of this situation.

How do you make a good bad situation?

6 Ways You Can Make Bad Situations BetterAccept the lemons. What’s done is done. … Learn from what’s gone wrong. Consider failure a life lesson, in order to learn from it and make things better next time. … Spend some time figuring out what happened. … Work harder. … Don’t “curb your enthusiasm.” … Keep making lemonade!

What is your biggest weakness?

Example: “My greatest weakness is that I sometimes have a hard time letting go of a project. I’m the biggest critic of my own work. I can always find something that needs to be improved or changed. To help myself improve in this area, I give myself deadlines for revisions.

How do you handle difficult situations?

Coping With Difficult Situations.Remember, Distress is Time Limited.Put the situation into Perspective.Keep your thoughts Balanced and Truthful.Focus less on the stressor and more on Solving the Problem.Remember, You Are More Than This One Situation.Seek support from Family, Friends and/or Counselors.More items…

How do you handle difficult situations at work?

SOME SIMPLE (BUT NOT EASY) PRINCIPLES OF DEALING WITH DIFFICULT BEHAVIOR . . .Use Conflict as a Natural Resource. … Don’t React. … Deal with Feelings. … Attack the Problem, Not the Person. … Practice Direct Communication. … Look Past Positions to the Underlying Interests. … Focus on the Future.

How do you respond to an unhappy customer?

How to Respond to an Angry Customer EmailRespond as soon as possible.Apologize for their negative experience.Acknowledge your mistakes.Explain what may have gone wrong.Offer an incentive, refund, or discount.Allow them to respond with further questions, comments, or concerns.

What is the best answer to what motivates you?

Good answers to the question ‘what motivates you? ‘meeting deadlines, targets or goals.mentoring and coaching others.learning new things.coming up with creative ideas to improve something, or make something new.analysing complex data in order to draw clear and simple conclusions.working well as part of a team.More items…

What is the most difficult situation you’ve faced interview question and answer?

EXAMPLE: 1 I take every new task or responsibility of my job as a challenge and then try to give my best to come up with the most-right solution to each situation. Talking about the most challenging of all, it was when I was a sales executive during my previous job. I sold a product to a client, which I usually did.

How would you handle a difficult customer service situation?

10 strategies for dealing with difficult customersFirst and foremost, listen. … Build rapport through empathy. … Lower your voice. … Respond as if all your customers are watching. … Know when to give in. … Stay calm. … Don’t take it personally. … Remember that you’re interacting with a human.More items…•

How do you make customers happy?

8 Things That’ll Make a Happy Customer Even HappierAttract the right customers.Track what every customer thinks of you.Go beyond just typing behind a screen.Be more honest.Personalize your communications.Provide extra value (through marketing).Provide top-notch support.Respond to every customer’s feedback.